FAQ
Think of the questions your customers ask most frequently and write them here along with the answers.
(The text below is in table format; right-click to add or delete rows.)
Q: How do we grade our books? A: Guidelines for New and Used Books items:
New: A brand-new, unused, unread copy in perfect condition.
Like New: An copy in nearly perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. Suitable for presenting as a gift.
Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting. The spine remains undamaged.
Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact (including dust cover, if applicable). The spine may show signs of wear, or have slight damage without effecting the quality of the book. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels.
Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). The spine or cover may show signs of wear, or have minor damage without effecting the quality of the book. Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text.
Unacceptable: Unclean copies are not acceptable, nor are copies with missing pages or obscured text. Books distributed for promotional use are prohibited. Including advance reading copies (ARCs) and uncorrected proof copies.
Q: How soon will I receive my books? A: Since all books are shipped via standard mail, it depends on your location and how quickly the mail is delivered in that area. If you live in California, and the order originated here in Georgia, then you could expect it to take atleast 2-4 days.
Q: What if my books are damaged in shipment? A: We do not guarantee our standard delivery. If a book is damaged somehow while being shipped through the post office, we can only provide you a partial credit towards your next purchase. The only shipments that are guaranteed are overnite and priority 2 day.